When driving, there are often cases where you need to use the emergency dispatch service of your auto insurance company due to car accidents or vehicle breakdowns. Today, we will look at the emergency dispatch customer center phone number and related services of Dongbu Fire & Marine Insurance.
You may be confused due to car accidents or vehicle breakdowns, but first take safety measures and then call the contact information below for guidance.
Good article to read together
https://zzini-family.tistory.com/407
Traffic accident handling common sense – I didn’t know.
While driving, I have caused or been involved in traffic accidents, but since they always happened suddenly, I was confused or didn’t know much, so I passed them by without thinking. If you drive, you should learn traffic accident handling common sense at least once.
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<SOS Service>
What is the SOS (Emergency Dispatch) Service?
: If an emergency situation (car breakdown, battery discharge, locked car door, etc.) occurs in your car, you can use the quick and accurate DB Insurance emergency dispatch service.
Emergency dispatch/Accident report phone number: 1588-0100
Mobile emergency dispatch service: “Convenient without waiting for a call/explanation”
– Korea’s first mobile-based emergency dispatch service provided
– “Mobile emergency dispatch service” overview
>Access route: ① m.idbins.com ② Our customer app
>Usage time: 24 hours
>Terms of use: DB Insurance auto insurance policyholders (no need to sign up for membership or log in with a joint certificate (old public certificate))
>Real-time location of dispatched technicians can be checked upon completion of reception
Dongbu Fire & Marine Insurance emergency dispatch SOS service
10 SOS service items
#.Emergency towing service
If the insured vehicle cannot be driven by itself due to an accident or breakdown and requires emergency towing for repair, we will tow the vehicle to the nearest repair shop within the towing distance stated on the insurance policy, either 10km or 20km, once a day. However, the insured person must pay for costs exceeding the towing distance stated in the insurance policy. In addition, if service provision is restricted due to changes in the vehicle’s load or structure, the service will not be provided.
– Towing distance of 20 km is available for liability disclosure contracts signed after February 11, 2015.
– If you have subscribed to the Promica Auto Care Service special contract, the service will be provided once a day, up to 60 km.
#. Fuse replacement service
If the insured person cannot drive the insured vehicle due to a fuse short while owning, using, or managing the insured vehicle, the fuse will be replaced.
#. Emergency fuel service
If the vehicle is completely depleted during operation and operation is stopped, emergency fuel will be provided twice during the insurance period, with a limit of 3 liters per time. However, if the amount of fuel exceeds 3 liters during emergency fueling, the insured person must pay the fuel cost if the emergency fueling service is used additionally after the second use.
Dongbu Fire Emergency Dispatch SOS Service Emergency Fueling
Emergency Fueling Service: Emergency Fueling Service Guide consisting of categories, number of times emergency fueling service is used (1st ~ 2nd time, 3rd time onwards)
Category Number of times emergency fueling service is used
1st ~ 2nd time 3rd time onwards
Fuel cost Fuel of up to 3L provided free of charge Customer burden
Dispatch cost provided free of charge
-For LPG vehicles and electric vehicles, we will tow the vehicle to the nearest place where charging is possible within the towing distance stated in the insurance policy.
-In this case, the insured person must bear the cost incurred for the distance exceeding the towing distance stated in the insurance policy.
-For subscriptions for liability disclosure before May 31, 2014, the customer is responsible for the second emergency fueling.
#.Emergency Rescue Service
If the insured vehicle leaves the road or cannot drive on its own due to an obstacle, you can receive emergency rescue service. However, emergency rescue service is limited to cases where rescue is possible with a vehicle dispatched without separate rescue equipment, and in the case of special rescue, a separate usage fee must be paid. In addition, the service is not provided in cases where the provision of the service is restricted due to the vehicle’s load or structural changes.
* In the case of special rescue
– In the case of rescue with a special rescue vehicle exceeding 2.5 tons
– In the case of rescue with 2 or more special rescue vehicles
– In the case of rescue with the time taken from the start of the rescue operation to just before connecting the towing hook exceeds 30 minutes
– In the case of rescue of domestic and foreign vehicles of 2,500 cc or more
#. Battery charging service
If the customer owns, uses, or manages the insured vehicle and cannot drive it due to a discharged battery, we will take measures to enable the vehicle to be driven.
However, the customer must pay the actual cost of battery replacement.
In addition, this service is not provided for electric vehicles.
#. Antifreeze Replenishment Service
If you own, use, or manage an insured vehicle and cannot drive it due to a lack of antifreeze, we will replenish the antifreeze.
However, we do not provide antifreeze replenishment service for electric vehicles.
#. Tire Replacement Service
If you cannot drive due to a flat tire, we will replace the broken tire with a spare tire, provided that you have one.
However, we do not provide the service if there are restrictions on the provision of the service due to changes in the vehicle’s cargo or structure.
#. Lock Release Service
If you cannot open the car door due to the loss or theft of the insured vehicle’s key, we will unlock the car.
However, trunk lock release is excluded, and this service is not provided for foreign vehicles and some vehicles that cannot be unlocked.
In addition, we do not compensate for the cost required to restore the original condition of any part that was inevitably damaged in order to unlock the lock.
#. Brake/Power Oil Replenishment Service
If the insured vehicle cannot be driven due to a lack of brake oil or power oil, we will replenish the lacking oil.
In this case, brake oil and power oil will be refilled within 1 liter.
However, power oil replenishment service is not provided for electric vehicles.
#. Tire puncture repair service
If the tire contact surface is punctured by a sharp object and driving is impossible, we will repair the tire puncture.
However, if it is difficult to visually confirm the location of the puncture or if there is a hole in the side of the tire, we will provide an emergency towing service or tire replacement service.
<Note_Notice>
-The company does not provide SOS service if the service request location specified in these special terms is an area difficult for a tow truck to access, an island area (excluding Jeju Island and urban areas connected by a land bridge), a mountainous area, or an area where the company determines that it is impossible to provide service due to poor communication. – We do not compensate for indirect damages caused by delay or non-provision of SOS services.
– If the insured is unable to receive SOS services due to reasons not attributable to the insured and has to personally pay for them, the company will pay the amount paid by the insured up to the amount equivalent to the cost of the SOS service that the company normally pays.
– Notification of automatic termination of SOS service special contract
: When the SOS service is received 6 times (3 times if the insurance period is less than 1 year), it will be automatically terminated from that point on.