Kookmin Bank Customer Center provides various channels and consultation services to maximize the convenience of financial services. Consultation on deposits, loans, investments, internet banking, etc. is available 24 hours a day via phone, chatbot, chat, and email. We also operate a dedicated loss and accident reporting number for special situations.국민은행 고객센터
In addition, digital financial services such as KB My Data allow you to manage your assets at a glance, and we also provide various information and education to prevent financial accidents. This introduction has been prepared to answer questions about the main services and how to use the Kookmin Bank Customer Center and to help you use it effectively. Experience the convenience of your financial life by using the services you need at any time.
Go to Kookmin Bank Customer Center
Kookmin Bank Customer Center User Guide
Introduction to Kookmin Bank Customer Center
Kookmin Bank Customer Center provides a variety of services to make our customers’ financial lives more convenient and safe. To meet your diverse financial needs, Kookmin Bank operates 24-hour consultation services through multiple channels, including phone, chatbot, chat, and email.
Kookmin Bank Customer Center User Guide
Telephone consultation service
Kookmin Bank Customer Center’s telephone consultation service is available domestically by calling 1644-9999 or 1599-9999, and overseas by calling +82-2-6300-9999. There is also a dedicated number 1800-9999 for reporting loss or accidents, so we can respond quickly to urgent situations.
Various consultation channels
Chatbot and chat consultation are available 24 hours a day, and we will also answer your inquiries through email consultation. Special customer support is available through the senior citizen number 1644-3308 and the sign language counseling service 070-7451-9901, which is available from 09:00 to 18:00 on weekdays.
Kookmin Bank Customer Center User Guide
Financial accident prevention service
The electronic financial accident prevention service is available by calling 1577-9999, and consultation for foreigners only is available by calling 1599-4477. These services are designed to protect your assets and prevent financial accidents.
Real estate finance consultation
Consultation related to real estate finance is available through 1644-9571 and is provided on weekdays from 09:00 to 18:00. This gives you detailed information and advice on real estate-related financial products.
Kookmin Bank Customer Center provides a variety of services to make your financial transactions more convenient and safe. We hope you will actively utilize these services and experience the convenience of your financial life. If you have any questions or need additional help, please contact customer service at any time.
Kookmin Bank digital financial service
Kookmin Bank provides a variety of digital financial services in line with the trends of modern finance. These services are designed to make your financial life more convenient and efficient.
Internet banking service
Kookmin Bank’s internet banking service is a platform that allows you to process basic banking services such as account inquiries, transfers, and utility bill payments online. This service is available 24 hours a day and allows you to easily conduct financial transactions anytime, anywhere.
Phone banking (ARS) service
Through the phone banking service, you can use the phone to handle transfers between accounts, various inquiries, and financial consultation with a counselor. This service is available domestically through 1588-9999, 1599-9999, 1644-9999, and internationally through +82-2-6300-9999.
KB My Data Service
KB My Data service is a service that helps you manage personal asset information scattered across multiple organizations in one place. Through this, customers can see their financial status at a glance and manage their assets more systematically.
Mobile communication service Liiv M
Kookmin Bank is the first in the financial sector to provide Liiv M, a mobile communication service. This service combines finance and communications to provide new value to customers, reducing communications costs and increasing accessibility to financial services.
Kookmin Bank Customer Center User Guide
KB currency exchange service
KB Currency Exchange Service is a service that allows you to exchange currency over the Internet, and you can receive preferential exchange rates of up to 90%. This service provides great benefits to customers planning to travel abroad or on business.
Kookmin Bank’s digital financial services are continuously evolving to make our customers’ financial lives more convenient and safer. We hope you will actively utilize these services and experience the convenience of your financial life. If you have any questions or need additional help, please contact customer service at any time.
Kookmin Bank financial accident prevention and consumer protection
Kookmin Bank is taking various measures to protect customer assets and prevent financial accidents. These efforts play an important role in maintaining your trust and making your financial environment safe.
Financial accident prevention measures
Kookmin Bank operates a thorough internal control system to prevent financial accidents. This is to supervise the work performance of bank employees and ensure safe sales of financial products. In addition, the bank is applying the latest security technologies to protect customers’ financial information, and conducting regular security training to strengthen employees’ security awareness.
Kookmin Bank Customer Center User Guide
Consumer Rights Protection
Kookmin Bank implements various policies to protect the rights of financial consumers. This includes providing transparent information about financial products, guaranteeing customers’ right to request access to data, and the right to cancel subscription. The bank strives to ensure that customer rights are respected and financial transactions are conducted fairly.
Handling complaints and disputes
Kookmin Bank has a system in place to handle customer complaints and disputes quickly and fairly. To this end, we are clarifying the complaint handling procedure and conducting complaint evaluation to derive improvements to the system. In addition, we are continuously working to improve systems related to civil complaints through the financial consumer protection organization.
Provision of financial education and information
Kookmin Bank provides economic and financial education to improve customers’ financial knowledge. This education plays an important role in preventing financial accidents and protecting consumer rights. The bank also aims to make customers’ financial transactions safer by providing precautions and necessary information during financial transactions.
Kookmin Bank is making various efforts to prevent financial accidents and protect consumers. These efforts are aimed at making our customers’ financial transactions safer and more convenient. If you have any questions or need additional help, please contact customer service at any time.
Kookmin Bank Customer Center provides consultation services through various channels to quickly and effectively respond to customers’ diverse financial needs. You can conveniently conduct banking business anytime, anywhere via phone, internet, or mobile app, and we provide thorough guidance to protect your financial information and prevent accidents. Customers can actively utilize these services to increase the convenience of financial transactions and receive immediate help when needed. When using the Kookmin Bank Customer Center, please pay attention to protecting your personal information and ensure the safety of financial transactions through communication with the bank.
Source: https://hybum.tistory.com/1441 [Coffee scent that makes you want to fly: Tistory]