Here is the Socar customer center phone number and how to find lost items. Socar is the largest car sharing company in Korea and has been used by many people since its launch in 2013. When using Socar, you will inevitably have various inquiries such as accident inquiries, return/payment, operation inquiries, subscription/license/withdrawal inquiries, and reservation-related inquiries. In such cases, you should contact the Socar customer center. Below, we will introduce the Socar customer center phone number and how to find lost items.
Socar customer center phone number
The Socar customer center phone number is ☎1661-3315. If you have any inquiries related to Socar such as insurance/accident inquiries, operation/return inquiries, subscription/license/withdrawal inquiries, and reservation/payment/cancellation inquiries while using Socar, you can call this number. The Socar customer center is open 24 hours a day to connect to a customer service representative.
Classification Phone Number Operating Hours
Socar Customer Center Phone Number ☎1661-3315 24 hours
How to Use Socar Customer Center Chatbot
Not only Socar, but also services operated through apps are often much easier to contact through the customer center through the app rather than calling the customer center. Socar can also make inquiries about Socar through the chatbot in the Socar app. To use the chatbot, click on the ‘Full Menu > Customer Center > Connect Chatbot’ menu in the upper right corner of the Socar app. If you have any inquiries about Socar vehicle operation, reservations, returns, payments, benefits, calls, or member information, please use the Socar app chatbot.
Socar Customer Center Submission and Application
Using the Submission and Application menu in the Socar app, you can submit and apply for license approval documents, corporate member documents, refund applications, smoking reports, public service applications, service error reports/suggestions, etc. You can use the SOCAR submission and application method by clicking the ‘Full Menu > Customer Center > Application and Inquiry History > Submission and Application’ menu in the upper right corner of the SOCAR app.
How to change and cancel a SOCAR reservation
After reserving a vehicle, you can [Bring forward the rental time] or [Extend the return time] in the SOCAR app. If you need to change the vehicle rental/return location, vehicle type, or exemption product, you must cancel the existing reservation and make a new reservation.
1. How to change the SOCAR reservation time
SOCAR app ▷ [Menu] on the upper right corner ▷ [Usage History] ▷ Select the reservation for which you want to change the reservation time ▷ Use Time [Change] ▷ Click the [Bring forward the rental time] or [Extend the return time] menu.
※ Reservation time can only be changed if it does not overlap with another reservation time, and you can change it in 10/30/60 minute units in the reservation history.
※ Discounts (coupons) cannot be applied to fees incurred through [Bring forward] or [Extend]. ※ When re-booking after canceling a reservation, a cancellation fee may be charged depending on the time of cancellation and the rental period.
2. How to cancel a reservation and information on cancellation fees
■ How to cancel a reservation
Socar app ▷ [Menu] on the top right ▷ [Usage history] ▷ Select the reservation you wish to cancel ▷ Click the [Cancel reservation] menu at the bottom of the rental information.
※ A cancellation fee may be charged depending on the rental period and time of cancellation.
■ Information on cancellation fees
The cancellation fee varies depending on the total rental time reserved and the time of cancellation. The cancellation fee is calculated based on the regular rate (rate before all discounts and credits are applied) of the rental fee and the vehicle damage exemption product. If you used a coupon or credit when making a reservation, you can get a refund for any remaining validity period.
※ If you cancel within 30 minutes of completing the reservation and payment, there is no fee regardless of the criteria listed in the table below. However, a fee will be charged once the rental period begins. ※ Once the rental period begins, regardless of whether the car was actually driven, the fee for the time that has passed cannot be refunded. The cancellation fee is calculated based on the remaining rental time.
※ If you cancel 2 hours before the rental period begins, a penalty of 10,000 won and a delivery towing fee will be added to the cancellation fee.
Cancellation time / Total rental time 24 hours or less More than 24 hours
Up to 6 hours before the rental period None None
6 hours before the rental period
~ 3 hours before the rental period None 15%
3 hours before the rental period
~ 15% before the rental period 15%
After the rental period begins Normal rate +
30% of the remaining time rate Normal rate +
30% of the remaining time rate
If you lose something while using Socar
If there are no other customers’ reservations immediately after the end of Socar operation, you can open the vehicle door using the smart key in the app. After checking for lost items, you must lock the vehicle door.
1. How to use the smart key to find lost items
– SOCAR app ▷ [Menu] on the top right ▷ [Usage history] ▷ Select recent reservation history ▷ [Have you left anything behind?] ▷ [Open the door] ▷ After finding the lost item, [Lock the door]
2. If there is a reservation for the next customer
– If there is a reservation for the next customer, the use of the smart key is restricted. If you cannot use the smart key, please contact the customer center.
3. Notes
– Reservation cancellation is possible without a fee only when there is no driving record, and cancellation is not possible if the reservation time has passed, so please visit the vehicle within the reservation time to check for lost items.
– You should visit the SOCAR zone you used as soon as possible to avoid secondary loss.
– If there is a reservation for the next customer, the vehicle door control time may end early. In this case, please contact the customer center.
SOCAR Customer Center Frequently Asked Questions
Q. Where can I check information on each SOCAR vehicle type?
A. If you click on the photo of the desired vehicle in the SOCAR zone, you can view basic information and detailed information such as safety options and convenience options.
1. Click the vehicle model name at the top of the smart key screen.
2. Click [View vehicle usage method] to quickly check detailed information related to the vehicle while driving.
Q. Can I call a car to my house?
A. You can reserve a car with ‘Bulrum,’ another rental service of SOCAR. You can pick up the car you need at the place you want, and return it to the place you want.
Q. What should I do if I cannot return the SOCAR to the designated location after using it?
A.
① If another vehicle is parked in the SOCAR-only zone
• You can return it directly without contacting the customer center.
• Park in an empty space in the SOCAR zone other than the SOCAR-designated zone, and then leave your parking location in [Return].
• Please check that it is the correct parking zone.
② If the entire designated SOCAR zone is full, or if you cannot use the SOCAR zone due to entry and exit restrictions
• You must park in a legal parking lot near the return zone and contact the customer center.
• In this case, both paid and public parking lots can be used, and no parking fee will be charged. • No late return fee or penalty due to full vehicle is charged.
• If you park in a different location from the designated return location and do not request a return at the customer center, you may be charged a penalty and actual expenses.
☞ Find a nearby parking lot SOCAR app ▷ [Smart Key] at the bottom ▷ Return location ▷ Parking lot usage guide [When returning] ▷ Search using ‘Find a parking lot’ or sub-parking lot listed in the full vehicle guide
Q. I did not use SOCAR, but I was charged.
A.
1) Hi-pass fee
· Hi-pass fee may take some time to be charged after return depending on the circumstances of Korea Expressway Corporation.
· For more information, please check the fee after driving in the payment details.
2) If you are using a subscription product (Passport/SOCAR Pass)
· Passport and SOCAR Pass are subscription products that are paid regularly.
· For more information, please check the payment details for Passport or SOCAR Pass.
Q. What should I do if I get into an accident while using SOCAR? A. In the event of an accident, you must report the accident to the SOCAR Accident Center.
※ Guidelines for responding to an accident
Accident report (1661-4977) ▷ Take photos of the accident scene ▷ Confirm the personal information, vehicle number, and insurance company of the other party and witnesses After reporting the accident, you can check the accident processing process on the SOCAR app.
※ If you do not report an accident, you will be excluded from the self-vehicle damage exemption system, and legal action may be taken and use may be prohibited.