엔카 홈서비스Non-face-to-face used car purchase service Encar Home Service is a service that allows you to conveniently purchase an accident-free vehicle verified by Encar online without contacting a dealer. Encar Home Service provides a ▲ 7-day responsible refund system, ▲ used car consignment, ▲ a meticulous vehicle inspection system, and ▲ customer-customized Encar exclusive consultation.
Since its launch in July 2019, Enka Home Service has been recording steady growth every year. Compared to the first year of launch in 2019, the number of service requests grew by 333% (approximately 4 times) and the number of units sold by 560% (approximately 7 times). The first half of this year also recorded high growth. In the first half of this year, the number of service applications increased by 41% compared to the same period last year, and the number of units sold also increased by 43%.
Enka.com emphasized that the secret to quickly settling into the used car online market is the result of continuously increasing service reliability so that customers can buy used cars online with confidence along with convenience.
First of all, you can receive a vehicle at a desired place and time through nationwide delivery excluding Jeju without a dealer face-to-face. Customer response is good in that you can see items for sale in other regions delivered to your door without going directly.
It has also increased the reliability of the sale so that customers can buy used cars with confidence online. Encar Home Service is for ‘Encar Diagnosis’ vehicles, which are accident-free vehicles verified directly by Encar. In addition, additional items such as exterior scratches, tire abrasion, and interior odor are meticulously inspected based on the standards set by Enka. An employee in charge of Encar Home Service delivers the vehicle information to the customer during vehicle consultation. In addition, the industry’s first ‘7-day liability refund system’ was introduced.
Various encar home service sales are expanding consumers’ used car options. Currently, there are about 20,000 units registered for Encar Home Service, a 10-fold increase from 2,000 units at the beginning of the launch.
An official from Enka.com said, “As a result of upgrading the service so that customers can purchase used cars online with confidence, Enka Home Service continues to grow thanks to high customer satisfaction.” We will further strengthen our service competitiveness so that we can trade used cars as much as possible.”
Meanwhile, Encar.com is a car trading platform where about 1.2 million used cars are registered annually. Based on big data, it analyzes automobile and used car markets, identifies and delivers consumer trends, and contributes to innovating consumers’ automobile life through online technology. To this end, it provides various consumer-oriented services such as ‘encar diagnosis’, ‘encar guarantee’, ‘encar home service’, and ‘encar comparison estimate’.
