In this article, we will look at the 11th Street customer service phone number that many people use. 11th Street is a latecomer among online markets. Although it started relatively late in 2008, it had a high market share thanks to high-quality mobile apps. And in November 2020, it was announced that 11th Street and Amazon had entered into a strategic partnership through negotiations with Amazon. Through this partnership, you can now purchase Amazon products through 11st. There were predictions that Amazon would one day enter our country, but I never thought it would come in this way. However, not all Amazon products can be searched and it appears that some items cannot be purchased. And in 2021, by creating a subscription service called Space Pass, they are attracting consumers by offering free shipping directly from Amazon and points. And although there have been many incidents since the launch of 11st, many people have the impression that 11st is changing qualitatively after partnering with Amazon. Recently, the homepage feels much more sophisticated and makes shopping more comfortable.
11th Street Customer Center Phone Number
Well, since it is an e-commerce company, there are probably a lot of questions to ask the customer service center. Let’s start by looking at the customer service phone number.
11th Street Customer Center Phone Number: 1599-0110
11st Customer Center Email: customerservice@11st.co.kr
11th Street Customer Center Address: 306 Digital-ro, Guro-gu, Seoul (Guro-dong)
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You can check the customer service center address and phone number on the 11st website. I also looked at email addresses. If you have any questions, please contact us using this information.
And the 11st Customer Center provides a variety of support services to quickly resolve any questions you may have when using 11st. Through the FAQ search, we are deleting frequently asked questions such as refunds, shipping, returns, and receipts so that you can quickly find them. We are also preparing to use the consultation light to check the status of chat and phone consultation services.
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If there are a lot of people crowded into the chat, it will be faster to make a phone call. If there are a lot of people crowding the phone and a delay signal appears, chatting is a quick way to ask questions and receive answers. You can also connect to the chat consultation window by registering for 11 Chat consultation here.
Now, let’s find out the ARS number that can be used when calling 1599-0110, the 11th Street representative customer service number. Please note that the ars service number is different during the day and night. Daytime hours are from 09:00 to 20:00, and nighttime hours are from 20:00 to 9:00 the next day. During weekly hours, number 1 is for inquiries about ordering and payment methods, number 2 is for delivery, number 3 is for returns, exchanges, cancellations, refunds, number 4 is for events, number 5 is for inquiries about GiftCon, and number 6 is for other inquiries. . For nighttime ARS numbers, number 1 is for e-mail consultation reception, number 2 is for reporting personal information theft, number 3 is for reporting illegal transactions, and number 4 is for reporting service failures.
In addition to phone counseling and chat counseling, 11st also provides sign language counseling services. You can ask any questions related to using 11st through sign language consultation. At this time, the call fee is charged to the calling customer, and you can use a landline phone by connecting it to a video call-only terminal.
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It is said that mobile phone service is currently temporarily suspended. The phone number for the 11th Street Sign Language Counseling Center is 1599-5893. Sign language consultation is available from 9:00 am to 6:00 pm on weekdays. Lunch time is from 12:00 to 13:00, and sign language counseling is not available during this time.
Let’s find out how you can consult using 11Chat, which I explained earlier. On the customer center page, you can see the 11 Chat consultation button under the delay traffic light. When you press this button, the following window will appear. Live chat consultation is available from Monday to Friday from 9:00 am to 6:00 pm. Chat consultations are also delayed when there is a high volume of inquiries, so it would be a good idea to check the consultation delay signal carefully before using it. Also, if the matter you wish to discuss is a general matter such as requesting a return or exchange, checking the status, or tracking delivery, please take a look at the menu provided.
The following is a complete summary of 11st Customer Center phone numbers. Please see what you need and refer to it.
Representative customer center
Phone number 1599-0110
Consultation hours: 09:00 – 20:00 (365 days)
Event related
Phone number 1599-8080
Consultation hours 09:00 – 18:00 (weekdays)
Member related
Phone number 1599-4796
Consultation hours 09:00 – 18:00 (weekdays)
Direct mall related
Phone number 1599-3883
Consultation hours: 09:00 – 18:00 (weekdays) 12:00 – 13:00 excluding lunch hours
Ticket related
Phone number 1599-9640
Consultation hours: 09:00 – 18:00 (Weekdays) / 09:00 – 13:00 (Saturday)
Seller Customer Center
Phone number 1599-5115
Consultation hours: 09:00 – 18:00 (365 days)
Sign language counseling
Phone number 1599-5893
Consultation hours: 09:00 – 18:00 (weekdays) 12:00 – 13:00 excluding lunch hours