Let’s learn about the Samsung Securities customer service phone number and how to open an account in the ARS menu. The Samsung Securities Customer Center is operated under the name of the Samsung Securities Family Center, and can be used by not only Samsung Securities customers but also general customers. If you look at the ARS menu in advance, it will be convenient for you to use it because you will not have to listen to the entire guide.
Thumbnail Samsung Securities Customer Center
Thumbnail Samsung Securities Customer Center
index
1. Samsung Securities Customer Center Phone Number
2. Samsung Securities account opening
3. Menu information when using ARS
1. Samsung Securities Customer Center Phone Number
(1) Samsung Securities Family Center
Anyone can use the Samsung Securities Family Center, even if they are not a Samsung Securities customer.
You can conveniently use telephone securities services (order and price confirmation, balance inquiry, etc.) from receiving customer complaints.
Telephone number (domestic): 1588-2323; Outside the city center: 39 won/3 minutes
Telephone number (overseas): Most countries around the world that are affiliated with SK Telink can use 1588-2323. If the country does not support the main number service, call ‘International phone number of your country of residence + 82 (country code) + 2 (area code). +2023 6000’
(2) How to use
ARS order, bank transfer, and rights subscription services can be used after visiting the branch and applying for ARS transaction registration.
When placing a trade order, you will register your order password when you place your first order.
If you want a bank transfer service, you will need to issue a security card.
(3) Handling tasks/services
Order (agent order, ARS quick order, ARS notification order)
Price and market information
Conclusion and transaction details, balance inquiry
Additional fund purchase/redemption
Register order password and report accident
Bank transfer/paid subscription/CMA agreement/card use registration/other information
Receive customer complaints
2. Samsung Securities account opening
(1) Non-face-to-face account opening
Open an account at mPOP (APP)
Download the mPOP app
Download the mPOP app
Account opening procedure
Account opening procedure
Open an account on the mobile website
Mobile website account opening
Mobile website account opening
Go to Samsung Securities mobile homepage ▶
Samsung Securities
Respond to trust with value
www.samsungpop.com
Accounts that can be opened
Comprehensive, CMA, futures options, pension savings, IRP, CFD, ISA
tradable products
Domestic stocks, overseas stocks, funds, CMA, ELS, bonds, pension savings, etc.
How to verify your identity
– Mobile phone or public certificate
– ID (resident registration card, driver’s license)
– Additional confirmation (small amount transfer)
Preparation
– Smartphone with mPOP app installed
– ID (resident registration card, driver’s license)
– Account number of another financial institution that can be transferred
(2) Open an account at the branch
Accounts that can be opened
Comprehensive, CMA, futures options, pension savings, IRP, CFD, ISA, etc.
How to open
– Check required documents
– Visit to Samsung Securities branch
– Open an account
Opening hours
09:00~15:30 Excluding public holidays and Saturdays/Sundays
Self-prepared documents
– Real name verification certificate: resident registration card, driver’s license, passport
– Transaction stamp or signature (for agents, confirmation of branch account opening instructions is required)
(3) Open an account at a bank/post office
Accounts that can be opened
Comprehensive, CMA, futures options, pension savings, etc.
How to open
– Check required documents
– Visit to bank/post office
– Open an account
Opening hours
Within business hours of the relevant bank/post office branch
Self-prepared documents
– Real name verification certificate: resident registration card, driver’s license, passport
– Transaction stamp or signature (for agents, confirmation of bank/post office account opening instructions is required)
3. Menu information when using ARS
(1) Quick order
Number 1+Account number+#
Hours of use: Real-time ordering (07:45~closed) / agent connection (weekdays 08:00~18:00)
Detailed service code
Code (number) 1st service Code (number) 2nd service
1 Sell Order 1 Quick Credit Sell
2 Quick cash sale
2 Buy Order 1 Quick Credit Purchase
2 Quick cash purchase
3 Order correction
4 Order cancellation
0 Agent connection
(2) General order
Number 2+Account number+#
Detailed service code (before market close)
Code (number) 1st service Code (number) 2nd service
1 Sell Order 1 Credit Sell
2 Cash sale
2 Buy Order 1 Credit Purchase
2 Cash purchase
3 Order correction
4 Order cancellation
0 Agent connection
Operating hours (before market close): Real-time order (07:45 ~ market close) / Pre-order (16:00 ~ 07:30 the next day / 24 hours on public holidays) / Quick order (09:00 ~ 15:30) / General Order (09:00~15:30) / Outside of hours before market opening (07:30~08:30) / After hours after market close (15:30~16:00) / Single price after hours (16:00~18:00) ) / Consultant connection (Weekdays 08:00~18:00)
Detailed service code (after market close)
Code (Number) 1st Service Code (Number) 2nd Service Code (Number) 3rd Service
1 after-hours single price order 1 sell order 1 credit sell
2 Cash sale
2 Buy Order 1 Credit Purchase
2 Cash purchase
3 Order correction
4 Order cancellation
0 Agent connection
2 Pre-order 1 Sell order 1 Credit sale
2 Cash sale
2 Buy Order 1 Credit Purchase
2 Cash purchase
3 Order cancellation
0 Agent connection
Operating hours (after market close): Real-time order (07:45 ~ market close) / Pre-order (16:00 ~ 07:30 the next day / 24 hours on public holidays) / Quick order (09:00 ~ 15:30) / General order (09:00~15:30) / Outside of hours before market opening (07:30~08:30) / After hours after market close (15:30~16:00) / Single price after hours (16:00~18:00) / Connect to a counselor (Weekdays 08:00~18:00)
(3) Price/market information
number 3
Hours of use: Price information (available 24 hours a day, 365 days a year) / Counselor connection (Weekdays 08:00~18:00)
Detailed service code
Code (Number) 1st service
1 Current price and asking price information
2 Check current price of held items (account number verification)
3 View items of interest and delete registration
4 Comprehensive stock index information
5 KOSDAQ Index Information
6 KOSPI200 index and futures price information
7 Overseas index information
8 Market conditions, trading trends, and exchange rate information
0 Agent connection
(4) Stock balance/transaction details and conclusion status
Number 4+Account number+#
Hours of use: Balance, transaction inquiry (06:00~22:00, excluding Saturdays and public holidays) / Counselor connection (weekdays 08:00~18:00)
Detailed service code
Code (number) 1st service Code (number) 2nd service
1 Check contract details on the day
2 Check outstanding payment details on the day
3 Check contract details by date
4 Deposit and total assessment amount information
5 Check available order amount
6 Check credit and oil balance 1 Check credit balance
2 Check stock balance
3 Comprehensive balance inquiry
7 Search transaction history 1 Check stock transaction history
2 Check receipt/delivery history
3 Check deposit/withdrawal details
4 View entire transaction details
8 Search reservation details 1 Check reservation order details
0 Agent connection
(5) Transfer/subscription work
Number 5
Hours of use: Paid subscription (09:00~16:00, excluding Saturdays and public holidays) However, the deadline for paid subscription is 09:00~14:00 / Transfer application (weekdays 00:10~23:50) However, on weekends and Public holidays: 00:10~24:00 / Consultant connection (Weekdays 08:00~18:00)
Detailed service code
Code (number) 1st service Code (number) 2nd service
1 Quick transfer
2 Transfer to another bank account 1 Transfer request
2 Check results
3 Transfer to Samsung Securities account 1 Withdrawal request
2 Delivery application
3 Check results
4 Paid subscription 1 Reservation application and cancellation
2 Subscription application and cancellation
5 Subscription for public offering 1 Information on subscription items and competition rate
2 Check subscription eligibility
3 Subscription application and cancellation
4 Subscription allocation information
0 Agent connection
(6) Financial products/CMA
Number 6
Hours of use: Financial products (09:00~22:00, excluding Saturdays and public holidays) However, financial product investment consultation is 08:00~17:00 / Sales (09:00~17:00, excluding Saturdays and public holidays) / Transaction details ( 09:00~22:00 Excluding Saturdays and public holidays) / Balance (Weekdays 06:00~04:00 the next day / Public holidays 02:30~23:50) / CMA agreement (08:00~17:00 Excluding Saturdays and public holidays) / Consultant connection (Weekdays 08:00~18:00)
Detailed service code
Code (Number) 1st service
1 Fund redemption
2 Additional purchase of funds
3 Fund and CMA balance inquiry
4 Check CMA transaction details
8 Registration of investment propensity
9 CMA agreement for post office customers
0 Agent connection
(7) Accident reporting and other tasks
Number 7
Hours of use: Consultant connection (Weekdays 08:00~18:00)
Detailed service code
Code (number) 1st service Code (number) 2nd service
1 Report loss of card account + account number + # 1 Report loss of all cards
2 Report lost card
3 Report loss of bankbook
4 Report loss of seal
5 Report loss of security card
6 Cancellation of Samsung Pay service
2 Report loss of OTP+Account number+#
3 Register card use + card number + #
4 Quick account verification service 1 Quick account verification registration and change + account number + #
2 Quick account verification deletion + account number +#
5 Register and change order password + account number + # 1 Change order password
2 Delete order password
6 Cancel return registration + account number +#
7 Voice phishing incident report
8 Application for suspension of account withdrawal
9 Lift suspension of use of CD machine and lift suspension of withdrawal 1 Lift suspension of CD machine use
2 Withdrawal suspension lifted
3 CD withdrawal amount limit lifted
0 Agent connection
(8) Application for suspension of payment for voice phishing
Number 8
(9) Agent connection
Number 0
Detailed service code
Code (Number) 1st service
1 order
2 Overseas stock work
3 Credit and loan services
4 Subscription work for paid/public shares, etc.
5 Financial product work such as funds/personal pensions
6 Retirement pension work
7 Non-face-to-face account opening information
8 System and certificate work
9 General work such as information change
Above, we learned about Samsung Securities Customer Center phone number, how to open an ARS menu account, and business hours. When you call to do business with ARS, have you ever listened to the announcement and forgotten which menu to select, causing the inconvenience of taking a lot of time? Please try using the organized menu. You will be able to do the work you want much more conveniently and quickly.