Find out the exact phone number where you can report the loss of your Samsung Card, the address of the nationwide customer center location, and the customer center phone number where you can connect with a representative. Samsung Card started as Sejong Credit Card in 1983. Samsung Credit Card Company was established in 1988 and has been in operation for over 30 years.
That’s why so many people are using Samsung Card. Nowadays, in addition to credit card services and payment services, it is expanding to include financial services such as financial loans, car installments, and leasing, so it is being used in a wider variety of ways.
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How to report loss of Samsung card
If you lose your physical Samsung Card, it is safe to call the Samsung Card Customer Center and report the loss. Please note that if you report the loss by phone, the app card on your phone will also be suspended.
Also, if you lose your cell phone, it is a good idea to stop using the app card on your cell phone even if you call Samsung Card and report the loss.
On the Samsung Card website, you can use the [My > Card Information > Report Lost] menu as shown below.
Samsung Card – Report loss
How to apply for reissue after losing card
If you report the loss of your card and apply for a reissue, you can receive the reissued card a few days later. However, until you receive a new card, you can use the card by applying for a Samsung Pay exception. The Samsung Pay Exception Service is a service that allows you to use your existing registered card as Samsung Pay for 7 days after reporting the loss. To apply for service, call the loss reporting phone number below.
How to cancel a lost card
There are cases where you report your Samsung Card as lost, but the card is accidentally found. If you reissue a card, the card number and expiration date will change, causing inconveniences such as having to re-register automatic transfer details. Therefore, if you find the card after reporting it lost, it is a good idea to use the card you found by canceling the loss report.
On the Samsung Card website, use the [Samsung Card > MY > Card Information > Report Loss/Cancel] menu. Alternatively, you can cancel the loss by calling the Samsung Card Customer Center or visiting the nearest Samsung Card Customer Center.
Samsung Card Customer Center can be found at the bottom of the article. However, when visiting the customer center, you must bring your ID and the card you found.
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Samsung Card loss report phone number
Samsung Card Representative Customer Center Phone Number: 1588-8700
Samsung Card loss report phone number: 1588-8900
Agent connection time: Weekdays 9:00 – 18:00.
Dedicated phone numbers for other services
When calling from overseas, call 82-2-2000-8100/800-1588-8700, apply for card 1688-1133, repay early 1688-5045, apply for loan 1588-8600
Samsung Card Customer Center location and phone number
You can visit the customer center of Shinsegae Department Store or affiliated department stores nationwide to have your card lost or immediately reissued. However, in the case of reissuance, it may not be possible right away depending on the type of card, so it is best to inquire by phone first and then visit.
Shinsegae Hanam Customer Service Center
Phone:1800-3089
Address: 3rd floor, Starfield Hanam branch, Shinsegae Department Store, 750 Misa-daero, Hanam-si, Gyeonggi-do (Sinjang-dong)
Shinsegae Gyeonggi Customer Service Center
Phone:1666-1868
Address: Shinsegae Department Store, Gyeonggi Branch, 7th floor, 536 Poeun-daero, Suji-gu, Yongin-si, Gyeonggi-do (Jukjeon-dong)
Shinsegae Uijeongbu Customer Service Center
Phone:1666-1852
Address: 9th floor, Shinsegae Department Store, 525 Pyeonghwa-ro, Uijeongbu-si, Gyeonggi-do (Uijeongbu-dong)
Shinsegae Gimhae Customer Service Center
Phone:1800-3105
Address: 4th floor, Shinsegae Department Store, 2232 Gimhae-daero, Gimhae-si, Gyeongsangnam-do (outer building)
Shinsegae Masan Customer Service Center
Phone:1666-1857
Address: 8th floor, Shinsegae Department Store, 251 Happo-ro, Masanhappo-gu, Changwon-si, Gyeongsangnam-do (Sanho-dong)
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Shinsegae Gwangju Customer Service Center
Phone:1666-1859
Address: 1st floor, Shinsegae Department Store, 932 Mujin-daero, Seo-gu, Gwangju (Gwangcheon-dong)
Daegu Shinsegae Customer Service Center
Phone:1800-3025
Address: 8th floor, Shinsegae Department Store, 149 Dongbu-ro, Dong-gu, Daegu (Sincheon-dong)
Say Department Store Customer Service Center
Phone:1666-1861
Address: 7th floor, Say Department Store, 1700 Gyebaek-ro, Jung-gu, Daejeon (Mulhwa Building)
Shinsegae Centum Customer Service Center
Phone:1666-1858
Address: 9th floor, Centum City Branch, Shinsegae Department Store, 35 Centum Nam-daero, Haeundae-gu, Busan (Garak Noodles)
Shinsegae Gangnam Customer Service Center
Phone:1666-1869
Address: 8th floor, main building, Shinsegae Department Store, 176 Sinbanpo-ro, Seocho-gu, Seoul (Banpo-dong)
Shinsegae Times Square
Customer Service Center
Phone:1666-1867
Address: 10th floor, Fashion Hall, Shinsegae Department Store, 9 Yeongjung-ro, Yeongdeungpo-gu, Seoul (Yeongdeungpo-dong 4-ga)
Shinsegae Main Store Customer Service Center
Phone:1666-1870
Address: 13th floor, Shinsegae Department Store new building, 63 Sogong-ro, Jung-gu, Seoul (Chungmuro 1-ga)
Shinsegae Arario Customer Service Center
Phone:1666-1860
Address: 6th floor, Building A, Arari O branch, Shinsegae Department Store, 43 Mannan-ro, Dongnam-gu, Cheonan-si, Chungcheongnam-do (Sinbu-dong)