Do you need to call Shinhan Bank’s customer service center? In this article, we have summarized information such as Shinhan Bank customer service phone number, hours, and loss report. Inquiries about internet banking password errors, transfer limits, lost cards, loan counseling, voice phishing, internet banking, funds, etc. can usually be made to the customer center.
Please read the information below in detail, including Shinhan Bank customer service number, time, and loss report.
👉 Go to Shinhan Bank homepage 👈
Shinhan Bank Customer Center
Shinhan Bank Customer Center Phone Number
If you have any questions while using Shinhan Bank, please call the number below.
Shinhan Bank phone consultation hours are from 09:00 to 18:00 on weekdays.
(Excluding bank holidays)
Shinhan Bank personal customer service number
– 1599-8000
– 1577-8000
– 1544-8000
[When calling from overseas]
82-2-3449-8000
Shinhan Bank corporate customer service number
– 1599-8008
– 1577-8008
– 1544-8008
[When calling from overseas]
82-2-3449-8008
Foreign Language Customer Center
1577-8380
[When calling from overseas]
82-2-3449-8380
Sign language counseling
070-7947-9000
070-7947-9001
※ Weekdays 09:00~18:00 (excluding bank holidays)
How to call a Shinhan Bank representative
1. First, call the main number at 1599-8000.
2. When you hear the ARS voice, press 0.
※ 09:00~18:00 (business days)
However, consultation on accident reports related to various accidents and telecommunications financial fraud is available 24 hours a day.
How to report loss to Shinhan Bank
Shinhan Card and Shinhan BC Card accidents must be reported to 1544-7200 (Shinhan Card Approved Loss Center).
Alternatively, you can report the loss through internet banking.
👉 Go online to report loss of card or bankbook 👈
Report loss by phone
Report loss of bankbook and seal: 1599-8000 > * > No. 1
Cash card, debit card report: 1599-8000 > * > No. 1
Cashier’s check report: 1599-8000> *> No. 2
Security card accident report: 1599-8000 > * > 3 (or 1588-8000 > 6331)
Voice phishing incident report: 1599-8000 > * > No. 4
TimeOTP loss report: 1599-8000 > * > No. 3 (or 6332)
BANK25 terminal accident report: 1599-8000 > * > 3 (or 1588-8000>6334)
Precautions for reporting checks
A check accident report via phone is a preliminary accident report.
– Therefore, in order to prevent the lost check from being cashed, after reporting the accident by phone, please visit the nearest branch by 11:30 on the next business day and make sure to report it in writing.
– If you do not know the check number, please visit the nearest branch and report the accident.
– You can check whether or not a preliminary accident has been reported by calling 1369 (Korea Financial Telecommunications and Clearings & Clearings Institute) > 25# without an area code.
Shinhan Bank civil complaints, complaint submission
You can submit your application via Shinhan Bank email.
To submit a complaint online, please click below.
👉 Go to Shinhan Bank’s complaint submission page 👈
frequently asked questions
1. Can I partially cancel my deposit?
If you urgently need to withdraw money before the maturity date, you can withdraw the entire account without having to close it.
※ However, you must check whether the product is partially cancelable and the conditions.
However, after cancellation, the principal must be more than 3 million won for branch products, 500,000 won or more for online products, and 10,000 won or more for convenient term deposits.
2. What documents do I need when I go to apply for a Minus Account?
If you apply by visiting the business location, the required documents are as follows.
– ID
– Confirmation of health insurance qualification gain or loss
– Earned income withholding receipt for the previous year and the year before (or proof of income amount for the previous year and the year before)
※ Documents must be issued within 1 month.