Here is the Air Busan customer center phone number, baggage regulations, and lost and found center phone number. Air Busan is a low-cost airline established through investment by Asiana Airlines and Busan local companies, and is based at Gimhae Airport. Recently, as COVID-19 has become a daily occurrence and has subsided, the number of travelers has been increasing. Those who will use Air Busan in the future or have booked flights often have inquiries about Air Busan flight reservations, cancellations, changes, refunds, and in-flight services. Below, we introduce the Air Busan customer center phone number, baggage regulations, and lost and found center phone number.
Air Busan customer center phone number
The Air Busan customer center phone number is ☎1666-3060. When calling the Air Busan customer center from overseas, call ☎82-70-7997-3060. This number is the main number for the Air Busan reservation center, so if you have any inquiries about Air Busan flight reservations, changes, cancellations, refunds, etc., call and inquire. The Air Busan group inquiry phone number is ☎1666-6265. If you are making a reservation for 10 or more people, please call this number.
Air Busan Customer Center counselor connection business hours are 9:00 AM to 7:00 PM, 365 days a year. Air Busan group inquiry phone calls are from 9:00 AM to 5:00 PM on weekdays and are closed on weekends and public holidays.
Category Phone Number Business Hours
Air Busan Customer Center Phone Number ☎1666-3060 365 days a year, 9:00 AM to 7:00 PM
When calling from overseas ☎82-70-7997-3060
Air Busan Group Inquiry Phone Number
(10 or more people) ☎1666-6265 Weekdays, 9:00 AM to 5:00 PM
Air Busan Overseas City Reservation Center Phone Numbers by Region
Please refer to the following for Air Busan’s reservation center phone numbers and business hours in cities in Northeast Asia and Southeast Asia.
1. Tokyo, Osaka, Fukuoka, Sapporo, Nagoya
Operating hours (local time): 09:00 ~ 12:00, 13:00 ~ 17:00 (Closed on Saturdays, Sundays, and public holidays)
Local call/International call: jpreservation@airbusan.com
2. Qingdao
Operating hours (local time): 08:30 ~ 12:00, 13:00 ~ 17:30 (Closed on Saturdays, Sundays, and public holidays)
Local call: 0532-8578-3110
International call: (+86) 532-8578-3110
3. Xi’an
Operating hours (local time): 08:30 ~ 12:00, 13:00 ~ 17:30 (Closed on Saturdays, Sundays, and public holidays)
Local call: 029-8928-7137
Overseas call: (+86) 29-8928-7137
4. Yanji
Operating hours (local time): 08:30 ~ 12:00, 13:00 ~ 17:30 (Closed on Saturdays, Sundays, and public holidays)
Local call: 0433-252-0233
Overseas call: (+86) 433-252-0233
5. Sanya
Operating hours (local time): 08:30 ~ 12:00, 13:00 ~ 17:30 (Closed on Saturdays, Sundays, and public holidays)
Local call: 0898-8802-4917
Overseas call: (+86) 898-8802-4917
6. Ningbo
Operating hours (local time): 08:30 ~ 12:00, 13:00 ~ 17:30 (Closed on Saturdays, Sundays, and public holidays)
Local call: 0574-5658-5991
Overseas call: (+86) 574-5658-5991
7. Shenzhen
Operating hours (local time): 08:30 ~ 12:00, 13:00 ~ 17:30 (Closed on Saturdays, Sundays, and public holidays)
Local call: 0755-8652-3060
Overseas call: (+86) 755-8652-3060
8. Chengdu
Operating hours (local time): 08:30 ~ 12:00, 13:00 ~ 17:30 (Closed on Saturdays, Sundays, and public holidays)
Local call: 028-8313-6533
Overseas call: (+86) 28-8313-6533
9. Taipei
Operating hours (local time): 09:00 ~ 12:00, 13:30 ~ 17:00 (Closed on Saturdays, Sundays, and public holidays)
Local call: 02-2516-3355
Overseas call: (+886) 2-2516-3355
10. Hong Kong
Operating hours (local time): 09:00 ~ 17:00 (Closed on Saturdays, Sundays, and public holidays)
Local call: 3489-6320~1
Overseas call: (+852) 3489-6320~1
11. Macau
Operating hours (local time): 09:00 ~ 17:00 (closed on Saturdays, Sundays, and public holidays)
Local call: 8898-2327
Overseas call: (+853) 8898-2327
12. Cebu
Operating hours (local time): 09:00 ~ 12:00, 13:00 ~ 18:00 (closed on Saturdays, Sundays, and public holidays)
Local call: 032-494-7640
Overseas call: (+63) 32-494-7640
13. Siem Reap
Operating hours (local time): 18:00 ~ 20:30 on operating days, 13:00 ~ 17:00 (Closed on Sundays and public holidays)
Local call: 063-969-965
Overseas call: (+855) 63-969-965
14. Danang
Operating hours (local time): 20:00 ~ 02:00
Local call: 0236-383-2626
Overseas call: (+84) 236-383-2626
Air Busan Customer Center Homepage Inquiry
If the Air Busan Customer Center is busy and it is difficult to connect, you can inquire about your questions through the Air Busan homepage. You can inquire about Air Busan flight reservations, changes, cancellations, refunds, in-flight services, events, etc., and inquiries about flight tickets purchased through other purchase sites such as travel agencies or online travel sites must be made through the purchase site. You must log in as an Air Busan member to inquire through the Air Busan homepage below.
▶ Contact Air Busan Customer Center website
Air Busan Free Carry-on Baggage and Free Checked Baggage Regulations
Air Busan Free Carry-on Baggage is limited to 1 piece of baggage with a total of 115 cm (55 cm width, 20 cm length, 40 cm height) and weighing less than 10 kg. Baggage that is not suitable for carry-on baggage must be checked in, and excess baggage fees will be charged when checked at the boarding gate. In addition, infants who are not occupying a seat are allowed to bring in only 1 infant assistance device (stroller, walker, etc.). Carry-on baggage can be stored in the overhead bin or under the seat.
※ Additional carry-on items
– 1 laptop bag or small handbag (within 60 cm of total 3 sides)
– Can be carried only if the total weight combined with carry-on baggage does not exceed 10 kg. Example) 1 7 kg carry-on bag + 1 3 kg small handbag (However, assistance devices for the disabled (wheelchairs, etc.) and infant products (strollers, walkers, etc.) are allowed separately.)
Air Busan’s free checked baggage varies depending on domestic and international flights and the type of ticket. Domestic economy/general tickets allow free checked baggage of up to 15 kg and the maximum size is 203 cm. International economy/general tickets allow free checked baggage of up to 15 kg for adults/children and up to 23 kg for the Busan-Ulaanbaatar route. Infants are allowed up to 10 kg and the maximum size is 203 cm. Discounted tickets do not allow free checked baggage for both domestic and international flights. Baggage exceeding the maximum size of 203 cm and weight of 32 kg is restricted from transportation, so you must contact the Air Busan reservation center.
Air Busan Lost and Found
If you leave an item onboard while using Air Busan, you must check with the destination airport branch. Please note that items found onboard Air Busan will be stored for up to 2 weeks and then donated to a welfare organization or disposed of on your own. (However, items that are easily perishable will be disposed of at any time.)
In addition, items found in areas other than the aircraft, such as departure/arrival areas, may be handed over directly to the airport lost and found center without being stored on your own. Personal items or valuables such as passports, ID cards, and cash will be handed over to the respective airport police departments. If you lose an item while using Air Busan, please refer to the Air Busan branch and airport lost and found center phone numbers below.
Domestic
• Gimhae Airport
– Air Busan Busan Branch: (+82) 051-974-8716
– Airport Lost and Found Center: (+82) 051-974-3776~7
• Gimpo Airport
– Air Busan Gimpo Branch: (+82) 02-2669-1072
– Airport Lost and Found Center: (+82) 02-2660-4097
• Jeju Airport
– Air Busan Jeju Branch: (+82) 064-800-6545/6502
– Airport Lost and Found Center: (+82) 064-797-2521~2
• Ulsan Airport
– Air Busan Ulsan Branch: (+82) 052-711-6900
– Airport Lost and Found Center: (+82) 052-240-4384
International
• Gimhae Airport
– Air Busan Busan Branch: (+82) 051-974-8716
– Airport Lost and Found Center: (+82) 051-974-3776~7
• Incheon Airport
– Air Busan Incheon Branch: (+82) 032-743-2774
– Airport Lost and Found Center: (+82) 032-741-3110
• Fukuoka Airport
– Air Busan Fukuoka Branch: (+81) 92-451-5515
• Kansai Airport
– Air Busan Osaka Branch: (+81) 72-456-5060
• Narita Airport
– Airport Lost and Found Center: (+81) 476-34-8000
• New Chitose Airport
– Airport Lost and Found Center: (+81) 123-46-5413
• Qingdao Airport
– Airport Lost and Found Center: (+86) 532-6789-5678
• Yanji Airport
– Airport Information: (+86) 433-223-4433
• Zhangjiajie Airport
– Air Busan Zhangjiajie Branch: (+86) 744-823-8393
• Taoyuan Airport
– Air Busan Taipei Branch: (+886) 3-398-3983
• Hong Kong Airport
– Air Busan Hong Kong Branch: (+852) 3489-6321
• Macau Airport
– Airport Information: (+853) 2886-1111
• Da Nang Airport
– Air Busan Da Nang Branch: (+84) 236-383-2626
• Siem Reap Airport
– Airport Lost and Found: (+855) 61-222-017
• Cebu Airport
– Airport Lost and Found: (+63) 32-494-7640/1
• Guam Airport
– Airport Police: