Kakao Bank has a customer center where you can chat in real time.
The bot does not automatically answer questions,
The agent will give you an accurate answer to your question through direct chat (KakaoTalk).
If you have any questions while using Kakao Bank, please use the Kakao Bank Real-time Customer Center.
That way you can get quick and accurate answers.
What time is the Kakao Bank real-time chat (KakaoTalk) customer center available?
Available Monday, Tuesday, Wednesday, Thursday, Friday, Saturday and Sunday (every day) from 09:00 to 22:00.
You can connect with a counselor even on weekends, so if you have any questions, it would be good to use them!!
How to use Kakao Bank’s real-time customer center
First, run the Kakao Bank app.
Then, touch the three-lined picture (More) shown in the upper left corner. 카카오뱅크 고객센터 전화번호
Then several menus will appear.
Click the “Customer Center” button shown below.
And touch the “Kakao Talk Inquiry” button. 인생꿀팁
When you click the Kakao Talk inquiry window, the screen goes to the Kakao Talk chat window.
The chatbot consultation is executed while moving to the Kakao Talk chat window.
Because this status is a consultation that the bot answers automatically
You need to change the Consult Status to Agent Connected.
If you look closely in the chat window, there is a button called “Convert to an agent”.
Please click this button.
<Left> Select the type of consultation
<Right> Select detailed consultation type
Important ※ Simply clicking the switch to agent button does not automatically connect to an agent.
After you click the switch to agent button, you need to do a few things to connect normally.
First, click the Convert to Agent button, then enter any information in the chat window and click Send.
You will then be prompted to select a consultation type.
You just need to select the type of content you want to receive counseling.
<Customer center consultation completed normally>
If you select the type of consultation, a message appears saying “Consultation has been received”.
From now on, you just have to wait. 삼성노트북 추천
If the consultation is expected to be delayed due to the high volume of consultations, we will notify you of the consultation delay as above.
It takes about 40 minutes from receiving a consultation to Kakao Bank to connecting with a counselor.
They told me that the consultation was delayed, but I didn’t expect to wait this long.
It certainly seems to take a long time to inquire at lunchtime.
If the consultation is not urgent, it would be better to use the customer center during times when consultation inquiries are not crowded.