Many of you are probably using a water purifier instead of bottled water at home. Of course, I also use a water purifier for rent. Unless there is a special breakdown or abnormality, there is not much to visit the customer center. Fortunately, I haven’t had any problems in the past 3 years or so. But no one knows! Today, we will inform you about Cuckoo water purifier’s customer center phone number and how to use the customer center. (Of course, you can also view other Cuckoo products.)
■ Cuckoo water purifier customer center website
In order to check the customer center of Cuckoo Water Purifier, you need to access Cuckoo Electronics’ website customer service. You can easily access it by searching for “Cuckoo Water Purifier Customer Center” on the portal site.
Go to Cuckoo Water Purifier Customer Center
If you look at Cuckoo’s website, there are five major menus: Company Introduction, Product Introduction, PR Center, Customer Service, and Investment Information. Of these, the menu you need to check today is the “Customer Service” menu. Here, we provide customer service for not only Cuckoo water purifiers but also various Cuckoo products.
In the center of the main screen of customer service, a large menu of frequently asked questions and after-sales service appears. If the product is faulty, you can apply for AS by clicking Apply for AS.
■ Cuckoo business trip service application
It would be great if the problem could be easily solved with frequently asked questions. In this case, you can apply for the Cuckoo business trip service. Cuckoo provides a service where a Cuckoo service technician directly travels and visits the place you want. When you apply on the website, you can receive a discount of 3,000 won on paid travel expenses and one stone and two sets of benefits until you make a reservation for the desired date.
Go to Cuckoo Water Purifier Customer Center
■ Cuckoo 1:1 service inquiry
You can solve the problem yourself by using the 1:1 inquiry service rather than the costly business trip service. In fact, when using the product, there are more simple problems than receiving business trip services, so there is no need to pay for business trip services. It is recommended to check first and if it does not solve the problem, get a business trip service.
■ Cuckoo service cost information
Cuckoo’s business trip service is not free, but a paid service. Let’s take a quick look at the cost of travel services. Cuckoo’s travel service cost is calculated by adding parts cost + repair cost.
Go to Cuckoo Water Purifier Customer Center
1. Parts cost: The cost of parts is the cost of replacing parts when repairing the product.
2. Repair cost: Repair cost is pure technology fee according to repair difficulty and required time excluding parts cost in case of paid repair
3. Business trip expenses: Business trip expenses are applied when a business trip repair is requested for the subject of paid service, and the travel expenses for Cuckoo are the same regardless of the distance. (There is no additional charge for business trips after 18:00. )
■ Guide to Cuckoo’s free and paid repair standards
Cuckoo products are divided into free repair and paid repair. Of course, a free repair means a repair that does not incur any cost.
1. Free repair
– In case of malfunction in performance or function that occurs under normal use within the warranty period
– In case of a stock failure in the same area within 3 months after repair through our service center
2. Paid repair
– When repairing a product for which the warranty period has elapsed
– In case of repair due to customer negligence (moving, dropping, impact, damage, failure due to failure to observe precautions in the user manual, unreasonable operation, etc.)
– In case of failure due to unreasonable repair or remodeling outside of our service center
– In case of failure due to natural disasters (lightning, abnormal power, fire, earthquake, wind and flood damage, tsunami, etc.)
– When replacing consumable parts worn out through normal use
– In case of malfunction due to an abnormality in the power used or a defect in the connected device 쿠쿠 정수기 고객센터
■ Cuckoo Warranty Period Information
All Cuckoo products have a warranty period. Not all products are the same and each product has a separate warranty period. Because products within the warranty period can be repaired free of charge, it is important to check the warranty period before applying for service. 좋은뉴스
1. Product warranty period
– The product warranty period is calculated based on the date of purchase, and confirmation of the purchase date is based on the product warranty (receipt).
2. If there is no product warranty
– If there is no product warranty, the purchase date is applied and the warranty period is calculated by adding 6 months to the production year (manufacturing number) in consideration of the distribution period.
3. In case of shortening the warranty period
– When general household products are used for business purposes or in business places (however, commercial and commercial products are excluded)
– When using it in a place other than the normal use environment, such as being mounted on a vehicle or ship
– The warranty period does not apply to the purchase of second-hand products (purchased by radio, counterfeit products), and we are not responsible for damage compensation if repair is impossible.
4. Warranty period for each item
– General products: 1 year (excluding seasonal products such as fans)
– Seasonal products: 2 years (electric fan, etc.)
■ Cuckoo customer center phone number
Cuckoo’s customer center is divided into 3 locations. There are three locations: Customer Support Center, Cuckoo Rental Consultation Center, and Service Center (specialized store). The customer center phone number is different, so you need to confirm it.
1. Customer Support Center: 1588-8899
2. Cuckoo Rental Counseling Center: 1577-0010
3. Service Center: Check by center
The operating hours are 9 am to 6 pm on weekdays, excluding public holidays, and 9 am to 1 pm on Saturdays.
■ Find a Cuckoo Service Center
This is a guide to finding a Cuckoo service center. There are more Cuckoo service centers in the area than you think. You can search for service centers by city, city, and county on the Cuckoo website over the Internet. Alternatively, you can contact the customer support center of Cuckoo at 1588-8899, and they will kindly inform you of the location of the service center.
You can check the list of service centers in your area by doing a search by city, city, or county on the website. We recommend that you call to confirm before your visit, as we will provide you with a phone number as well as an address. If you click View Details, you can easily check the map where the service center is located.
■ Find a Cuckoo Specialty Store
On Cuckoo’s Internet website, you can search for Cuckoo’s specialty stores as well as service centers. When you want to purchase Cuckoo products, we recommend that you check the store information in advance and visit.
■ Cuckoo Rental Customer Center
If you are a customer who uses Cuckoo rental products, you must contact the Cuckoo Rental Customer Center. The phone number for the Cukurentan Customer Center is 080-720-9999. As we provide professional consultation on rental products, you must contact us here to receive accurate information.
Cuckoo Rental Customer Center: 080-720-9999