Coupang Eats CEO Site Customer Center Coupang Eats is a food delivery service started by Coupang that operates on the one-house delivery principle. We are marketing by saying that we will deliver rockets within 30 minutes without fail, and we are operating a system where riders who deliver receive a commission per delivery.
They say Coupang has ruined the sales of Korea’s distribution industry, but now that they are expanding into the delivery industry, Yogiyo and Baemin are feeling nervous. Consumers, it’s great if it’s delivered quickly and cheaply.
So today, let’s take a closer look at Coupang Eats.
easy table of contents
Coupang Eats CEO’s site features
※ There are no subscription fees, advertising fees, or cancellation fees.
※ Coupang Eats fee relationship
※ Customer satisfaction with fast single-item delivery
※ Various store management support systems
Coupang Eats CEO’s commission
Coupang Eats CEO’s website operation know-how
Sign up for Coupang Eats CEO’s site
Checkpoint before signing up
Now, shall we go check in?
Coupang Eats Customer Center
Other interesting posts
Coupang Eats CEO’s site features
※ There are no subscription fees, advertising fees, or cancellation fees.
The cost of joining Coupang Eats is free, and Coupang Eats covers all additional surcharges for providing information such as monthly management fees, weather, distance, and time zone, thereby reducing miscellaneous costs as much as possible.
In the case of the ‘Baemin Boss Site’, each store must register and operate multiple menus, but the Coupang Eats Boss site allows users to register up to 5 menus, which also has the advantage of saving advertising costs.
※ Coupang Eats fee relationship
When an order is placed, a per-order fee is charged.
A. Fee items (VAT excluded)
① Order brokerage fee
② Delivery fee
③ Payment usage fee
B. What is the minimum order amount?
Customers can only order more than the minimum order amount.
Lower minimum order amounts tend to result in higher customer orders.
C. What is small order fee?
※ If you set a small order fee, you can create a payment range from 5,000 won to less than the minimum order amount.
※ In this section, the customer spends an additional delivery fee equal to the small order fee from the total delivery fee, thereby reducing the burden on the affiliated store. Merchants that set small order fees tend to receive more customer orders.
Sign up for Coupang Eats site
Glossary of Terms
order fee
The most basic fee is the fee attached to the order amount when ordering food. Order fees vary depending on store location, category, promotion, etc.
delivery fee
The characteristic of platform operators is that they collaborate with delivery workers. A delivery fee will be set for the customer delivery service assistant. It is charged separately from the food order amount. Varies depending on delivery option.
※ Customer satisfaction with fast single-item delivery
Coupang Eats, which users use, provides delivery fees up to 4km without a delivery fee surcharge based on the distance, based on the principle of delivering to one home. Rather than receiving order information all at once like Baemin and distributing it to riders all at once, the method is to provide 1:1 matching and direct connection to riders in the area closest to the ordering customer.
So, what sets it apart from other delivery apps is that the delivery speed is relatively fast. If customers become accustomed to this speed, it will have significant implications for the delivery market, just as Coupang has eaten up the distribution market.
※ Various store management support systems
Providing all-in-one service
Coupang Eats President’s site provides an integrated processing system that allows you to view and manage the entire process at a glance, from food ordering to delivery to customers and payment, including ordering, delivery, and CS, through the Coupang Eats program.
The program is easy to manage and is very convenient to use for settlement, sales, menu management, etc., making it easy to access and use.
Coupang Eats CEO’s commission
You can also check Coupang Eats delivery partner income in the table below.
Delivery fee classification General fee type (A) Fee saving type (B) Delivery fee saving type (C) Delivery fee included type (D)
Heavy fee 9.8% 7.5% 15% 27%
Owner’s burden: Up to KRW 5,400 (VAT included) Up to KRW 6,000 (VAT included) KRW 900 to KRW 2,900 None
Customer burden set by the owner
(Up to 4,000 won) Set by the owner 2,900 won to 3,900 won None
Payment fee 3% 3% 3% 3%
Minimum order amount set by the boss Set by the boss 5,000 won 5,000 won
Advantageous when the average price per guest is high
(Usually more than 30,000 won) Advantageous when the average customer price is low (usually 5,000 to 11,000 won) Not recommended if the delivery price is more than 20,000 won
For example,
※ Delivery fee included (D) Delivery fee is borne by the owner/customer depending on the order amount ※
5,000 won ~ 12,000 won (owner 900 won / customer 3,900 won)
12,000 won ~ 30,000 won (owner 2,000 won / customer 2,900 won)
30,000 won (2,900 won for owner)
Coupang Eats CEO’s website operation know-how
It is important to understand in detail which delivery fees set up on the Coupang Eats website are advantageous to our business. After understanding the type, type, and per-customer price of the main product you sell, you must select the type of delivery fee that best suits you.
Promotion is one way, and I think it will definitely be successful if it gets on track after a certain advertising period.
promotion fee
This is a fee that is incurred when the owner of the business wants to run a separate promotion. This is to promote the store through the Coupang Eats coupon event during a specific period. It varies depending on the type and period of promotion. This can increase exposure and lead to increased store sales.
advertising fee
This is a commission incurred when promoting a store within the Coupang Eats website. Fees are set depending on the type of advertisement and frequency of exposure. It is said that it helps increase store awareness by being exposed to more users and customers.
Never understand the characteristics of real guests and how to deal with them.
Sign up for Coupang Eats CEO’s site
Checkpoint before signing up
※ Check required documents (business registration certificate, copy of bankbook, business report)
※ Check business status on business registration certificate
※ In the case of a seller, regardless of the information on the business registration certificate (general restaurant/restaurant/bakery business), you must check a copy of the license corresponding to the (general restaurant/restaurant/bakery business) under the Food Sanitation Act.
The business address indicated on the relevant license must be the same regardless of the store address of the food sold by Coupang Eats.
※ Check if the menu is structured.
※ Main menu, side menu, country of origin information, beverage capacity information
※ Check if the packaging container is ready.
※ Make sure you have a POS or mobile device ready to accept orders.
Coupang Eats Customer Center Phone Number
Now, shall we go check in?
When you sign up for the Coupang Eats site, you will be issued a store ID that starts with a number. A Coupang Eats representative will contact you sequentially and visit the store. Partner stores and menus will be registered in the Coupang Eats app within a week after your visit.
Once registration is complete, your store will be displayed on the Coupang Eats app.
Go to Coupang Eats CEO’s site
I will not explain the online form you fill out when signing up. This is because it is easier to do if you just try it rather than reading the explanation. Rather than doing that, consider whether the operation described above is advantageous to you.
Coupang Eats Customer Center
Both customers who order deliveries and riders who make deliveries may need to contact the Coupang Eats customer service center. Questions or problems may arise.
No matter how hard you search, it will not be easy to find the customer service phone number. This is because general homepages do not have pages that provide operational functions other than for promotional purposes, and you can easily check the customer service phone number only by using a mobile app.
But first, let me tell you. Please write it down.^^
Coupang Eats Customer Center
▣ Phone number
Coupang Eats Customer Center Phone Number: 1670-9827
Coupang Eats agent connection time: 06:00 am to 03:00 am
Report foreign substances: Customer Center or 1399
▣ ARS Information
Number (1): Order discount and cancellation inquiries
(2): Inquiry about food delivery status
(3): Other usage inquiries
Was the information about the Coupang Eats site helpful today? We hope that those who place orders through the app, the owner of the app, and the riders are all healthy and receive good service.